Responsibilities
- Respond to requests for information (medical, pharmaceutical, consumer…) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the media of reception
- Detect cases of vigilance, transfer them to the 2nd line or document them after adequate training and demonstrated experience, with the support of a PIM – as required by the client
- Proceed to the recording of the cases to be handled on paper and/or computer, in French or English
- Restore managed calls in the ad hoc tool
- Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person
- Carry out quality control of certain telephone call reports according to the decision tree in force
- Receive, file and acknowledge receipt of documents sent by client laboratories
- Maintain the IT sub-units up to data
- Carry out the reporting of files to the client laboratories, if necessary
- Participate in the telephone permanence (according to the days and hours determined)
- Participate in the drafting of procedures, operating methods and agreements directly related to his/her activity