Operational Excellence

Enabling organizations to adapt to internal and external shifts 

We understand that the dynamic nature of the life science sector demands constant adaptation to both environmental shifts and fluctuations in activity volumes. To address these challenges, we offer bespoke operational excellence consulting services designed to enhance efficiency and agility across various functions within life science companies. We aim to empower our clients to adapt swiftly to changing circumstances and exceed their performance expectations in this evolving landscape. 

Our journey with clients begins with an in-depth diagnostic exercise, in which we assess priorities based on feasibility and potential impact. This allows us to tailor our strategies to each organization’s unique needs and shifting scales of activity. Our services encompass process mapping, revamping operational frameworks, updating documentation, clarifying roles and responsibilities, and simplifying governance structures to ensure comprehensive operational improvements. 

We believe in the power of collaboration and work closely with client teams across various functions to ensure alignment and engagement with the proposed changes. Risk-free testing environments are often employed to facilitate smooth and effective implementation. 

We utilize a mix of qualitative and quantitative key performance indicators (KPIs) to measure the impact of our interventions. As a forward-thinking company, we offer technology-based solutions (link to R&I page) and always ensure they are built on solid, well-defined processes catering to the specificities of the life science industry. 

Challenge: Our client, a mid-sized pharma facing an intense volume of launches in the mid-term, needed to ensure smooth operations in a specific area of their operations associated with those future launches 

Our approach: Following an initial diagnostic of the challenges faced by the team, we quantified the time and resources at stake for each type of task and mapped potential process improvements. We went through an extensive process mapping exercise – only when the process was at the center of the challenge. 

Result: We conducted change over a few months, starting with the activities where the impact would be highest, and kept measuring the time saved. At the end of the project, we had saved 40% of the resources initially needed to cover the activities in scope.