In 2006, the customer launched the project in order to support its internal resources.
Project started with a few people in an insourcing mode on customer site. Year after year the team has been growing to become an autonomous structure with stronger on-site management and coordination in order to take in charge the management of the back-up system, newcomers on-boarding, workload management, distribution and forecast and continuous improvement of the service delivered.
The structure has been adapting to client reorganizations with important changes in the scope
and volume of activity but always maintaining a high level of the quality of the service.