PLG is looking for a dedicated Manager Case Management (French Speaker) to join our hub to oversee and work closely with our PV team to ensure compliance with regulatory standards and accurate safety data.

Group 10
Responsibilities

  • Key trainer for junior team members to increase quality and expand knowledge of PV case processing
  • Review and identify areas of improvement
  • Provide expertise and act as SME for the team, ensuring understanding of tasks by case management team
  • Manage larger client projects and act as single point of contact for the client
  • Monitor client KPI
  • Support in the resolution of NC/CAPA, identify RCA and implement improvements
  • Perform Quality Control/Medical Review and provide support to the team where necessary to ensure regulatory compliance
  • Participate in audits and inspections as required
  • Ensure understanding of client needs and ensure expectations are met and exceeded
  • Organise team meetings as requested

Group 10
Education and Experience

  • Education: Pharmacy graduate
  • Minimum 5-10 years experience working for service providers
  • Previous experience in data entry, management, or pharmacovigilance (preferably 5+ years).
  • Technical Skills: Proficiency in Microsoft Office and familiarity with PV databases (e.g., Argus, ArisG, SafetyEasy).
  • Previous experience working to deadlines
  • Knowledge: Understanding of GVP and regulatory standards related to pharmacovigilance.

Group 10
Skills

  • Sense of priorities
  • Team Management
  • Organization skills
  • Team Spirit
  • Methodical
  • Communicant
  • Ability to make decisions
  • Rigour
  • Adaptability
  • Microsoft office
  • Fluent in both English and French (Oral and Written)

Manager Case Management (French Speaker) 290

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