PLG is looking for a dedicated Manager Case Management to join our hub to oversee and work closely with our PV team to ensure compliance with regulatory standards and accurate safety data.

Group 10
Responsibilities

  • Key trainer for junior team members to increase quality and expand knowledge of PV case processing
  • Review and identify areas of improvement
  • Provide expertise and act as SME for the team, ensuring understanding of tasks by case management team
  • Manage larger client projects and act as single point of contact for the client
  • Monitor client KPI
  • Support in the resolution of NC/CAPA, identify RCA and implement improvements
  • Perform Quality Control/Medical Review and provide support to the team where necessary to ensure regulatory compliance
  • Participate in audits and inspections as required
  • Ensure understanding of client needs and ensure expectations are met and exceeded
  • Organise team meetings as requested

Group 10
Education and Experience

  • Education: Pharmacy graduate
  • Minimum 5-10 years experience working for service providers
  • Previous experience in data entry, management, or pharmacovigilance (preferably 5+ years).
  • Technical Skills: Proficiency in Microsoft Office and familiarity with PV databases (e.g., Argus, ArisG, SafetyEasy).
  • Previous experience working to deadlines
  • Knowledge: Understanding of GVP and regulatory standards related to pharmacovigilance.

Group 10
Skills

  • Sense of priorities
  • Team Management
  • Organization skills
  • Team Spirit
  • Methodical
  • Communicant
  • Ability to make decisions
  • Rigour
  • Adaptability
  • Microsoft office
  • Fluent in both English and French (Oral and Written)

Manager Case Management 290

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