Quality & Compliance
Safety & Vigilance
02 february 2023
A leading international healthcare company fighting diabetes and other serious chronic diseases
The biggest challenge for the client is to handle all calls on the crisis line to improve customer (pharmacy, physician and patient) satisfaction and not to overload the medical information line with such calls.
The client turned to PLG for support in handling this high call volume (1000 calls per day) and continue managing other services (MI/PV/QC)
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