Responsibilities
- Conduct research, surveys and interviews to gain understanding of the business and clients’ requirements
- Detect issues and investigate ways to resolve them
- Compile and Present information orally, visually and in writing
- Make recommendations for improvement and present findings to client
- Develop and implement new procedures or training
- Support clients to implement new Business processes or maintain existing ones
- Perform regular reports to the client and to the line manager – projects’ and clients’ follow-up
- Contribute to the definition of current and future domain offerings in cooperation with the line manager
- Able to manage human resources in Project mode (non-hierarchical dependence)
- Able to train people as subject matter expert – related to the relevant expertise
- Ensure customer satisfaction is monitored and relevant actions are taken to meet client satisfaction