Customer Success Specialist - 709

ProductLife Group is looking for a Customer Success Specialist to contribute activities performed in the Hub.

The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

About us

Responsibilities

Primary Responsibilities:

Lead the project with regular progress reporting, coordinating planned activities and communicating with involved stakeholders.

- Ensure respect of contractual conditions.
- Co-ordinate the project team during the project set up phase, planning development and during project execution.
- Manage changes in a proactive and reactive way, anticipate potential crisis and implement mitigation plans.
- Bring methodology support to project stakeholders in executing the project activities and cross functional communication.
- Organise, participate and drive problem solving sessions with the project team (PLG team and Client team)
- Supervise project regarding the contract and invoicing.
- Take care of reaching objectives and to client satisfaction.

Education & Experience

Master’s degree in a science related field or project Management
2 to 5 years experience as a full time International Project Manager

Skills

Process oriented mind set to assess and improve performance and solid knowledge of PM methodologies and tools
Fluent in French and English for daily communication with internal and external partners
Knowledge and experience of working in Pharmaceutical industry, is a plus
Experience of working for a Service Provider Company
Leadership, flexibility and pro-activity
Team working, collaboration and cooperation capabilities
Negotiation mindset and results oriented
Autonomy
Rigorous
Respect timelines
Organized, pragmatical and analysis capabilities

Customer Success Specialist - 709