Case Specialist 372

Product Life group is looking for a Case specialist to join our dynamic team in Tunisia

About us

Responsibilities

Entering cases of vigilance in ad hoc databases or on formats defined with the customer
Investigation of cases of vigilance by telephone/mail
Pre-analysis of complex cases before entry
Medical evaluation of records on:
coding (according to applicable dictionary)
the causal relationship between the effects and the taking of suspect products (according to applicable method)
the expected/listed nature of events/effects/incidents
the severity of the events/effects/incidents and the case
Identifying the requirements in terms of submissions for each case
Validation of certain documents produced by data managers / medical information assistants / documentalists: letters, phone call cards…
Identifying the requirements in terms of the preparation of ICSR/MLM filters
Medical information: in support of the medical information division
Taking phone calls reporting alertness notifications
Return of ad hoc managed calls
Checking the lack of vigilance among lists of medical information questions and quality claims
Preferred interlocutor of certain customers (with the support of a confirmed or the pole manager)
Writing/putting quality provisions in place
Related to its activities
Related to customers for whom certain activities are carried out in the Bplants Unit

Education: Pharmacist with Degree

No. of Years : 6 + months preferred . Candidates with no experience is will also be considered as we will be training them.

Process orientated and attention to detail

Organization

Flexibility

Attention to detail

Teamwork

English language oral and written skills

Microsoft office skills

Process orientated

Knowledge of PV preferred

Database experience preferred

Knowledge of GVP

Microsoft Office